D7 Charging Issues - Need Help

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SuperSpooner
Posts: 1
Joined: July 16th, 2023, 4:38 pm

D7 Charging Issues - Need Help

Post by SuperSpooner »

My D7 is 2.5 years old and suddenly the battery has started to have charging issues.
The battery appears to charge but very very slowly - too slowly to support more than 1 run a week.

I would say it charges less than 1% per hour and usually says something like 132 hours till full.
I have not seen any error messages. Everything appears normal except the slow charging.

I naturally presumed this was the battery gone bad, so I bought a new genuine battery but it performs the same.

I have 2 chargings bases, one upstairs and one downstairs - both perform the same

I have connected the D7 to a laptop and run the NeatoControl program and ran a newbattery command to try and reset something. I have soft and hard reset the robot, but nothing ive done helps and appears to be a proble with the actual robot.

Any suggestions or ideas to diagnose?
Thanks
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